Shipping policy

Shipping & Delivery Policy

Last updated: September 22, 2026

Thank you for shopping with Viral Drop Club. We work with independent suppliers, including suppliers connected through Shopify Collective, to offer a rotating selection of viral products, trending finds, and everyday favorites.

Because products may be fulfilled by different suppliers, shipping methods, processing times, delivery estimates, and shipping charges may vary by product.

Shipping Charges

Available shipping methods and shipping charges are calculated at checkout based on:

The products in your cart
The supplier fulfilling each product
Your delivery address
Available carrier services
Package size and weight, when applicable

Any shipping charge shown during checkout will be displayed before you complete your purchase.

Unless specifically stated in a promotion, Viral Drop Club does not guarantee free shipping.

Order Processing

Orders are sent to the applicable supplier for processing after payment is successfully completed.

Processing times may vary between suppliers. Once a supplier begins processing an order, we may not be able to cancel the order, change the shipping address, or make changes to the products ordered.

Please review your order and shipping information carefully before completing checkout.

Multiple Packages

Viral Drop Club works with multiple suppliers.

If your order contains products supplied by different companies, your items may:

Ship separately
Arrive on different days
Have separate tracking numbers
Be delivered by different carriers

Receiving only part of your order does not necessarily mean the remaining items are missing.

Tracking Information

When tracking information is provided by the supplier or shipping carrier, it will be sent to the email address associated with your order.

Tracking information may take additional time to update after a shipping label is created.

Delivery Estimates

Any delivery dates or transit times displayed at checkout or provided after purchase are estimates only and are not guaranteed.

Delivery may be affected by circumstances outside our control, including:

Carrier delays
Weather
Supplier processing delays
Holidays
Incorrect or incomplete addresses
Customs processing
Transportation disruptions
High-volume shipping periods

Viral Drop Club is not responsible for carrier delays or other delivery delays outside our reasonable control.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us as quickly as possible at rackattackresale@gmail.com.

We will attempt to request a correction if fulfillment has not yet started, but address changes cannot be guaranteed once an order has entered processing or has shipped.

Viral Drop Club is not responsible for packages delivered to an address that was entered incorrectly by the customer.

Lost or Missing Packages

If tracking shows that your package is still in transit beyond the expected delivery period, please contact us so we can help review the shipment.

If tracking shows a package as delivered but you cannot locate it, please:

Check around your delivery location.
Check with members of your household or building.
Check with neighbors when appropriate.
Allow a short additional period in case the carrier marked the package delivered before final delivery.
Contact the shipping carrier when appropriate.

You may also contact us at rackattackresale@gmail.com with your order number.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

Your order number
A description of the problem
Photos of the item
Photos of the packaging when available

We will review the issue and, when appropriate, work with the supplier toward a replacement, refund, or other resolution.

Please do not return an item directly to a supplier unless Viral Drop Club provides you with return instructions.

International Shipping

Some products may be available for delivery outside the United States.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

These charges are not controlled by Viral Drop Club and are generally the customer's responsibility unless otherwise stated at checkout.

Customs processing may also extend delivery times.

Order Cancellations

If you need to cancel an order, contact us immediately at rackattackresale@gmail.com.

We will attempt to stop fulfillment when possible. However, once a supplier has accepted, processed, or shipped the order, cancellation may no longer be available.